Why Is My Repair Taking So Long?

Wahl Clipper Corp. takes pride in the Customer Service we provide unfortunately sometimes repairs can take longer than expected...

Wahl Clipper Corp. typically can typically turn around a repair in 10-15 business days, depending on part supply and complexity of the repair. Wahl's Customer Service and Repair teams received thousands of repairs throughout the month, and Wahl offers the same complete diagnostic review to ensure that we are not only resolving the issue the customer has experienced but ensuring there is nothing else wrong with the product that may cause the product to need to be returned for repair again. Wahl also backs all repairs with an extended 60 day warranty after the repair has been performed.

Occasionally during peak times of the year when the repair team is receiving more repairs than normal repairs can take longer to repair and return back to the end user. Wahl tries never to rush through any repair to ensure that we are sending our customer's products back to them in top performing condition. We understand that it is frustrating to go without your tools for a long period of time and are doing our best to improve this process. 

 

Please give Wahl a call at 1-800-Pro-Wahl or visit our Support Form and one of our customer service representatives can give you an update on your repair.

WAHL How to Send Wahl Product to be Repaired..